Aspects of Kings Park respects and upholds customer statutory rights and obligations. Our Refund and Exchange Policy is detailed below. If you have any further questions regarding this policy please contact us.
An item will be refunded when it is deemed faulty or the item does not meet the customer's consumer guarantees, meaning that the item is not of acceptable quality, does not match the description, or does not meet any extra promises made about them.
In this case, Aspects of Kings Park will provide a remedy to the customer. This may be a refund, replacement of goods or repair to the goods. It may be necessary for the item to be returned to the supplier for assessment to determine whether the customer is entitled to a refund, exchange or repair.
All items are designed and usually hand-made in Australia. They may vary slightly in size, colour and pattern to those visible in the Online Shop. Due to differing computer and monitor settings, actual colours of products may vary slightly from what you see on your computer screen. If you are trying to match a specific colour or need any further clarification please contact us before ordering. We do not issue exchanges due to any of these variations. All items are sized as accurately as possible.
In-store purchases may be exchanged for another item or credit note within 14 days of the purchase date. The item must be returned in original, undamaged condition, accompanied by the original sales receipt or an exchange card. Credit notes are valid for 36 months, however, cannot be used on our online store at the present time.
Online purchases may be exchanged for another item or credit note within 14 days of receipt of receiving your parcel. The item must be returned in original, undamaged condition. Please contact email@example.com to arrange a credit note or exchange. Credit notes are valid for 36 months, however, cannot be used on our online store at the present time. Customers are responsible for the cost of returning items to Aspects of Kings Park gallery shop.
Unless faulty, the following items cannot be exchanged: pierced earrings, perishables, special orders, custom-made, altered items, or sale items.