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Terms and conditions


Pricing and payment

Refunds and exchanges

Postage and delivery

In-store custom orders

Gift certificates

Lay-by terms

Terms of use

Pricing and payment

Pricing

All prices are displayed in Australian dollars.

All prices include 10% Goods and Services Tax (GST).

Prices are subject to change without notice.

If a product is inadvertently listed at an incorrect price, Aspects of Kings Park reserves the right to refuse, cancel or limit any order placed at the incorrect price.

All international purchases from the Online Shop are exempt from Australian taxes; however, they may incur taxes and duties applied by customs in the country where the order is delivered.

Please be aware that all payments will be processed in Australian dollars, and that due to the currency conversion, the amount billed to your credit card may vary slightly from the total price shown at the checkout.

Friends of Kings Park membership cards can be used in-store but are unable to be used for online purchases.

Payment

In-store, Aspects of Kings Park accepts payment by cash, EFTPOS, Visa, Mastercard, American Express, JCB and direct deposit.

Our Online Shop accepts payment by Visa and Mastercard only.

Cheques are accepted only for payment of accounts for in-store purchases, with approval required in advance from the Business Coordinator.

Transactions will appear in your account with the payee being Botanic Gardens and Parks Authority.

Refund and exchange policy

Aspects of Kings Park respects and upholds customer statutory rights and obligations. Our Refund and Exchange Policy is detailed below. If you have any further questions regarding this policy please contact us.

Refunds

An item will be refunded when it is deemed faulty or the item does not meet the customer's consumer guarantees, meaning that the item is not of acceptable quality, does not match the description, or does not meet any extra promises made about them.

In this case, Aspects of Kings Park will provide a remedy to the customer. This may be a refund, replacement of goods or repair to the goods. It may be necessary for the item to be returned to the supplier for assessment to determine whether the customer is entitled to a refund, exchange or repair.

Exchanges

Items purchased from our Online Shop cannot be exchanged if you change your mind, so please choose carefully.

All items are designed and usually hand-made in Australia. They may vary slightly in size, colour and pattern to those visible in the Online Shop. Due to differing computer and monitor settings, actual colours of products may vary slightly from what you see on your computer screen. If you are trying to match a specific colour or need any further clarification please contact us before ordering. We do not issue exchanges due to any of these variations. All items are sized as accurately as possible.

In-store purchases may be exchanged for another item or credit note within 14 days of the purchase date. The item must be returned in original, undamaged condition, accompanied by the original sales receipt or an exchange card. Credit notes are valid for 12 months.

Unless faulty, the following items cannot be exchanged: pierced earrings, perishables, special orders, custom-made, altered items, or sale items.

Postage / Delivery

Online Shop purchases

All online shop orders are sent via Australia Post.

Postage costs are calculated at the checkout.

Please allow 1-3 days for processing and packing your order, which allows for weekends and public holidays.

Aspects will send a tracking notification when your order has been posted.

Where available, you can track your delivery at Australia Post's tracking page.

Aspects takes no responsibility for delays caused by Australia Post.

Delivery within Australia

For orders being delivered within Australia you may select from Regular Parcel Post or Express Post.

Regular Parcel Post:

  • Tracking included
  • Signature on delivery
  • Expected delivery time is between 1-4 business days depending on the delivery address

Express Post:

  • Tracking included
  • Signature on delivery
  • Expected delivery time is the next business day if the delivery address is within the Express Post Networks

See the Australia Post website for more details on these services to your specific delivery area.

Delivery outside Australia

For orders being delivered outside of Australia you may select from Airmail, Pack and Track International (selected countries only) or Express Courier International.

Airmail:

  • No tracking available
  • Signature on delivery
  • Expected delivery time is 3-10 business days*

Pack and Track International (selected countries only):

  • Limited tracking
  • Signature on delivery
  • Expected delivery time is 3-10 business days*

Express Courier International:

  • End-to-end tracking
  • Signature on delivery
  • Expected delivery time is 2-4 business days*

*Standard delivery times between metropolitan areas of major cities and excludes time in customs if applicable. May be subject to delay due to causes outside of Australia Post's control.

For more detailed information about expected delivery times, see Australia Post's International Post Guide.

All international purchases (items posted by Aspects of Kings Park overseas) are exempt from Australian taxes; however, they may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. We recommend you contact your local customs office to determine exactly what these charges may be.

To ensure your delivery is as trouble free as possible please check the import regulations of your country, especially if you are purchasing wood items. At all times it remains the responsibility of the purchaser to check the import regulations of the destination country. Aspects of Kings Park can accept no responsibility for items impounded due to a breach of your country's regulations.

In-store purchases

Aspects of Kings Park can arrange to post or deliver in-store purchases interstate or overseas via selected carriers. For these items, postage and handling quotes will be confirmed with the customer in advance and must be paid in full before the item can be dispatched.

All international purchases (items posted by Aspects of Kings Park overseas) are exempt from Australian taxes; however, they may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. We recommend you contact your local customs office to determine exactly what these charges may be.

To ensure your delivery is as trouble free as possible please check the import regulations of your country, especially if you are purchasing wood items. At all times it remains the responsibility of the purchaser to check the import regulations of the destination country. Aspects of Kings Park can accept no responsibility for items impounded due to a breach of your country's regulations.

In-store custom orders

Aspects of Kings Park can arrange for some items to be customised and made to order. A 50% deposit is required to place a customised order and full payment is required on collection of the finished item/s.

Once an order has been placed, it cannot be cancelled. If a customer changes his/her mind regarding any details, Aspects of Kings Park will do its best to have any adjustments made, noting that any changes made after the order has been placed will be at the customer's expense.

As customised pieces are hand-made by an individual artist to suit your specific requirements, we ask that customers understand that these pieces cannot be exchanged.

Gift certificates

Gift certificates are available in-store and online.

Gift certificates are valid for 12 months from the date of purchase.

Gift certificates are non-refundable, non-transferable and cannot be redeemed for cash.

Unfortunately, at the moment gift certificates cannot be redeemed on our Online Shop.

Lay-by terms

Lay-by is available for in-store purchases only, subject to the following terms and conditions:

  • The maximum period of lay-by is 12 weeks from the date of the initial deposit.
  • The customer must provide full contact details including name, address, phone number and email address at the commencement of the lay-by.
  • A deposit 20% of the total retail price of the item(s) on lay-by is required at the commencement of the lay-by.
  • Regular payments (a minimum of every 4 weeks) are required and the work must be paid for in full by the final date of the lay-by.
  • If full payment has not been made at 12 weeks, the lay-by may be cancelled.
  • If the customer does not fulfil their lay-by agreement or if the customer chooses to cancel the lay-by, a termination fee of $50 applies. Any additional monies paid to date by the customer will be refunded.

Terms of use

Please also note the following statements related to this website:


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